Shame on me for not doing enough research on the x925de multifunction before we purchased it, but is it just me or are most of the following true about my Lexmark experience so far:
- Toner is super expensive and of low capacity.
- Perishable parts, other than toner, like a transfer module, are no where to be found on the web, even directly from their site. I have been on the phone with them for 75 minutes now trying to track it down.
- The x925de constantly wigs out, saying I am missing toner cartridges and can only be reset by reloading firmware which means 30 mins to an hour of downtime or calling a tech out to replace all toner and imaging units after vacuuming the sh*t out of it.
- Wait times when calling support are extremely long, waiting 15-30 mins on the average just to connect with someone. Resolution of issue usually adds on another 30...